Complaints/Dispute Resolution

The Czech Trade Inspection Authority, headquartered at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, website: https://adr.coi.cz/cs.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point pursuant to Regulation of the European Parliament and

of the Council (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

When resolving disputes between the seller and the buyer arising from the sales contract, it is also possible to use the platform for resolving

disputes online at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our email address info@pelek.eu.

We always endeavor to resolve any disagreements arising from our contract amicably.