Principles of personal data processing
with its registered office at: Vlkova 532/8, 13000 Prague, Czech Republic,
ID: 26719941, e-mail: shop@pelek.eu, telephone: + 420774242766 (hereinafter referred to as "Administrator")
for the sale of goods
through the online store managed by pelek-hr.com with
under the name PELEK Distribution s.r.o.
The protection of personal data is very important to us.
The purpose of this document is to provide you with all information concerning
processing of your personal data if you use the Online Store within
online store pelek-hr.com;. We encourage you to read this personal data processing policy
Personal Data have been read. If you have any additional questions regarding
processing of your personal data, please contact us by e-mail shop@pelek.eu.
Definition. For greater clarity and orientation, these
the principles of personal data processing, the terms used in those principles are listed
often repeated:
— Online Store: online store
managed by the administrator named PELEK Distribution s.r.o. through the online store pelek-hr.com;
— GDPR: Regulation of the European Parliament a
Council (EU) 2016/679;
— Personal Data: any
data about the User by which they can be directly or indirectly identified
be identified;
— User: a natural person who can
to whom the personal data relates, most often this will be the customer or potential
customer, also referred to as "you";
— Processor: performs
Personal data processing operations based on a contract or another instruction from
administrator;
1. Basic data
Your personal data is collected
through the online store pelek-hr.com; and/or directly by us. In both cases
we may act as the data controller. If your personal data is processed on
online store pelek-hr.com;, please read their Personal Data Processing Policy.
We process the following personal data about you:
— first and last name, contact details (e.g.
e-mail, telephone number), address;
— billing and bank account details (information
required for accounting);
— information you provide to us
as part of our communication with you (specifically, these will be your questions and answers to
your questions, communication with you).
We do not process special categories of personal data
data.
2.
For what purpose do we process personal data and what is the reason for processing
2.1 Performance of the contractual relationship and
related legal obligations. Reason for processing personal data
is the performance of the purchase agreement and related obligations (delivery of goods, management
accounting, handling complaints, or if you exercise your right to do so
return of goods). We will process your first and last name, contact details
(residential address and delivery address, email and telephone number), possibly other
billing data. Personal data are processed for the duration of the agreement
connection and then 4 yearsafter its
end (here we are interested in retaining certain personal data relating to the
purchase agreement for the purpose of protecting our interests). We have a legal obligation to
archive accounting and tax documentation. The retention period for this data may be up to 10
years from the end of the tax period in which the performance took place. If so
necessary for delivery and payment, we will collect personal data
transfer it to an authorized carrier company or authorized credit institution.
2.2 Card payment. If you
when you enter your payment card details, we do not have access to the complete details. We know
only that you pay by card and the card details are processed by the recipients of this data,
which will process the payment on our behalf.
2.3 Performance
order. To process your order, we also cooperate with
other service providers (carriers and others) who help us fulfill
contracts concluded. We transfer your data to these partners solely to fulfill
obligations under the purchase agreement.
2.4 Communication with customer
support, complaints, or other inquiries. If you have contacted us, then your
We process Personal Data on the basis of your consent for the purpose of processing inquiries
or complaints. We may process the following personal data about you: first name, last name,
telephone number, email, information about your order. Closed inquiries and complaints
customer support are regularly deleted, but no later than 4 years from
processing an inquiry or complaint.
2.5 Reviews. Our assessment
customers are important to us. We will publish reviews if we are required to
you give consent (you submit a review for the given product or service). We may about you
processes the following personal data: first name, last name, email, order details. In
in the event of your explicit consent, we will also process photographs and Personal Data
information that forms part of the review text. Reviews are incorporated into the complaint
your consent, but no later than a period of 5 years.
2.6 Customer ratings. You may
share your shopping experience and rate individual products. For
by evaluating your feedback on individual purchased goods
we may use other processors.
2.7 Legal obligations. Personal
we may transfer data to third parties other than the Processors listed below if
required by law or in response to legal requests from public authorities or
seeking the court in civil proceedings.
2.8 Age restrictions. In the event of
age-restricted goods, we confirm that you have reached
required minimum age in accordance with applicable legal regulations. After this
for this purpose, we use an identification service that enables us to verify your age.
2.9 Digital products. If
it is necessary to update the goods with digital elements or digital products,
we process the data you provided when placing your order.
3.
Communications
3.1 Email that we may
send. As part of selling our goods or services, we may send customers
emails relating to:
3.1.1
delivery notifications, updating the delivery date
3.1.2
tax documentation, invoices
3.1.3
providing a return label.
4.
Processors
Your
Personal data may be transferred to our business partners (Processors) or
other third parties if required by law.
we use
only verified Processors with whom we have a written contract, and
that give us at least the same guarantees as we give you. These are only
Processors from the European Union, or from countries that have been
declared and recognized as safe, or from countries with which we have concluded standard
contractual clauses in accordance with Article 46 of the GDPR and that provide your personal data
a level of protection comparable to that provided by the GDPR and Czech laws
regulations. All our Processors are bound by confidentiality obligations and
may not use the Personal Data provided for any purposes other than those for which
we have made them available in accordance with this policy.
— Carriers (see Article 2.1 Fulfillment
the contractual relationship and related legal obligations):
Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS
— Processing
orders (see Article 2.1 Fulfillment of the contractual relationship and legal obligations with
related to this): Pelek-hr.com, BaseLinker
— Accounting (see Article 2.1 Fulfillment
the contractual relationship and related legal obligations):
ABRA
5. What are your rights?
Where can you contact us? Send us an email at shop@pelek.eu or
to the address of our registered office.
When will we do this? We will respond to you no later than one month after. If
providing the information would jeopardize the privacy of other individuals or providing it would be
disproportionate to the risks or costs of providing them, we may not
be able to comply. In the event of a repeated request, the administrator will have the right to make a copy
Personal data is charged a reasonable fee.
— Right of access. Confirmation,
we process your personal data. Information about the purposes of processing, categories
Personal data, recipients to whom they are available, processing period, and whether
existence
right to request
from the controller to exercise one of the rights listed below. It is assumed that this will not
adversely affect the rights and freedoms of other persons.
— Right to rectification. Request the correction of
incorrect personal data.
— Right to erasure. If
there is no other reason to continue processing this data beyond what you have requested
we delete or fully anonymize the data.
— Right to restriction of processing. If
you believe that we are processing the data incorrectly—regardless of the reasons
of the processing or its scope, please contact us.
— Right to notification of rectification, erasure
or restriction of processing. If you contact us with a request, we will do so
inform you of the result, unless this is impossible (e.g., the email address
from which you wrote to us no longer works).
— Right to data portability. We can
your data that you have provided to us in a structured and machine-readable format
format, at your request, to another controller.
— Right to object. If
we process your data for a legitimate interest (e.g., sending newsletters). This includes
to demonstrate our legitimate interest, if we agree with you,
we will stop this processing.
— Right to withdraw consent. If
if you have changed your mind, write to us. Processing related to marketing and
for commercial purposes may be withdrawn at any time.
— Automated individual
decision-making, including profiling. You have the right not to be subject to anything
a decision based solely on automated processing, including
profiling that would have legal effects on you or similarly significantly affect you
affected. We respect your rights and therefore do not carry out profiling.
6.
Conclusion
read
please also read the Personal Data Protection Statement on the pelek-hr.com online store. In this document, you will find more information about
when the online store pelek-hr.com, the personal data controller, and how your data
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These Policies
personal data processing may be changed only in writing. In the event that
any questions regarding our Personal Data Processing Policy at
contact us by email at shop@pelek.eu.
If you wish
dissatisfied, you may submit an initiative or complaint to the Office for Personal Data Protection at any time
personal data, with its registered office at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more at https://www.uoou.cz).
These policies
Personal data protection is effective from 01.01.2024