Goods Return Policy

PELEK Distribution s.r.o. for the sale of goods through the online store operated via pelek-hr.com under the name PELEK Distribution s.r.o.

Customer Support

  1. Contact details: e-mail: info@pelek.eu, telephone: +420 705 724 353
  2. Availability of customer support. We provide our customers with customer support at the telephone number and e-mail address listed above on business days from 9:00 a.m. to 5:00 p.m.
  3. Processing time for your request or complaint. Your requests will be processed within no later than 2 business days (48 hours; this period may be extended by holidays and public holidays customary in the Czech Republic).

Right to Withdraw from the Purchase Agreement

  1. The consumer has the right to withdraw from the purchase agreement without giving a reason within 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods (or the last product, partial shipment, or item in the case of a purchase agreement for several items of goods from one order, or delivery of a product in several partial shipments or items).
  2. Where can you exercise your rights? If you decide to withdraw from the purchase agreement, notify us via your customer account. Alternatively, contact us at the e-mail address info@pelek.eu or telephone number +420 705 724 353. Withdrawal from the purchase agreement may be made by any clear statement (e.g. by e-mail). For this purpose, you may use the attached withdrawal form, which is not mandatory.
  3. Address for sending returned goods. A return label is usually available in your customer account on pelek-hr.com. If we have not provided a return label, use the following address to send the goods:  PELEK Distribution s.r.o., Kirilovova 181, 739 21 Paskov, . Alternatively, please contact us via the e-mail address info@pelek.eu or telephone number +420 705 724 353, so that we can ensure your rights regarding the return of the goods and agree on an individual procedure.
  4. Right to withdraw from the agreement in due time. To comply with the withdrawal period, it is sufficient to send the notice exercising your right to withdraw from the agreement before the withdrawal period expires.
  5. More information about the conditions for returning goods can be found in our General Terms and Conditions.

Consequences of Withdrawal from the Purchase Agreement

  1. What happens when you withdraw from the purchase agreement? In the event of withdrawal from the purchase agreement, without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from the purchase agreement, we will refund all payments we received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us).
  2. Refund. For this refund, we will use the same payment method that you used for the original transaction, unless we expressly agree otherwise; in any event, you will not be charged any fees as a result of this refund. We may withhold the refund until we receive the goods back or until you provide proof that you have sent the goods back, whichever occurs first.
  3. Obligation to return the goods. You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your withdrawal from the purchase agreement. The deadline is met if you send the goods before it expires.
  4. Costs of returning the goods. The buyer bears the direct costs of returning the goods. If the value of the returned product exceeds EUR 40 excluding postage (i.e. from EUR 40.01), we will bear the direct costs of return delivery. You bear the direct costs of returning goods which, due to their nature, cannot be returned by regular mail.
  5. Reduction in the value of the goods. In the event of withdrawal from the purchase agreement, you are liable for any reduction in the value of the returned goods resulting from handling the goods in a manner that is not necessary to ascertain their nature and properties. If damaged or incomplete goods are returned to us, we will offset our claim for compensation against the purchase price that you request us to refund. We will always assess the specific case to determine the extent of the damage, the reduction in the value of the goods, and the appropriate reduced value. We will inform you of these steps at the e-mail address provided.
  6. Cases in which withdrawal from the purchase agreement is not possible. These cases are described in detail in Article 3.6 of the General Terms and Conditions.

Withdrawal from the Purchase Agreement Form

Seller identification: PELEK Distribution s.r.o., registered office: Vlkova 532/8, 13000 Prague, Czech Republic, Company ID No.: 26719941

(If you wish to withdraw from the purchase agreement, you may complete this form and send it back to us).

— Address for returning the goods: PELEK Distribution s.r.o., Kirilovova 181, 739 21 Paskov, info@pelek.eu, +420 705 724 353

— I hereby notify/We hereby notify that I withdraw/we withdraw from the purchase agreement relating to the following goods/following provision of services:

— Order date/date of receipt of the goods:

— Consumer's/consumers' name:

— Consumer's/consumers' address:

— Consumer's/consumers' signature (only if this form is sent in paper form):

— Date