General terms and conditions

Principal Elektrik sro for the sale of goods via an online store located at pelek.eu with the name Principal Elektrik sro

Content

Contact information
Basic concepts
Notice to customers before entering into a sales contract
The process of concluding a sales contract
Price of goods and payment methods
Delivery of goods and place of fulfillment
Rights from defective performance
Ways to resolve and end complaints
Personal data protection
Force majeure
Alternative dispute resolution
Final part, including applicable law and jurisdiction

1. Contact information

1.1 Online store operator:

Principal Elektrik sro

Seat: Osadní 869/32, 17000 Prague, Czech Republic

OIB: 03402614

VAT: CZ03402614

Authorized representative: Sergii Kryvulia

Commercial court / commercial register: Municipal Court in Prague Registration number: 231166

Branch address: Peterska nam 2, 11000 Prague,

(hereinafter referred to as " seller " or " we ")

Phone: +420774242766

E-mail: shop@pelek.eu

Customer support: We provide customer support for our customers at the above telephone number and e-mail on weekdays from 9:00 a.m. to 5:00 p.m.

2. Basic concepts

2.1 These general terms and conditions (hereinafter referred to as " GTC ") of the seller govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter referred to as the " purchase agreement ")

with the conclusion between us and a consumer or entrepreneur (hereinafter referred to as " customer " or " you ") via Principal Elektrik sro at pelek.eu.

2.2 Online store. The seller's online store (hereinafter referred to as the " online store ") is operated on the website pelek.eu Principal Elektrik sro

2.3 What can you buy from us? In our online store Principal Elektrik sro you can buy the goods that we display and offer. If it is offered with the goods, then a license for use.

2.4 Who is considered a consumer? A consumer is any natural person who, outside the scope of their business activity or outside the scope of their independent practice of their profession, enters into a purchase contract with us or otherwise legally acts with us (hereinafter referred to as " consumer "). The online store is intended exclusively for customers who are consumers. Sales to companies are not possible.

2.5 Goods with digital content. For contracts for the supply of goods with digital content, these GTC apply accordingly, unless otherwise specified. Digital content is data created and provided in digital form.

2.6 Goods with digital elements. For contracts for the delivery of physical media that serve exclusively as carriers of digital content, these GTC apply accordingly, unless otherwise specified. Digital content is considered to be data created and provided in digital form.

2.7 Return of electrical appliances. In accordance with the obligations stipulated in Article 38 of Act 185/2001 Coll. on Waste, as amended, we inform customers that old electrical appliances can be handed over for disposal free of charge at the following address: Kirilovova 181, 739 21 Paskov, .

3. Notify customers before entering into a sales contract

3.1 Authorization of sellers and control bodies. We are authorized to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the competent trade office. Control over personal data is carried out by the Office for Personal Data Protection. The Czech Trade Inspectorate carries out, to a certain extent, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection.

3.2 Illustrative character. The photos you see on our website are illustrative only.

3.3 Additional costs. We do not charge any additional costs for telecommunication means (e.g.

if you call us on our phone number, you will only pay your usual phone call rate).

3.4 Consumers have the right to withdraw from the sales contract without giving reasons, at least within the time limit 14 days, which begins at the latest on the day of receipt of the goods (or the last product, partial shipment or the last piece in the case of a contract for several pieces of goods from one order, or the delivery of goods in several partial shipments or pieces). The seller may provide a longer period. To comply with the deadline, it is sufficient to send a notification of the exercise of the right to withdraw from the contract before the expiry of that period.

3.5 Form for withdrawing from the sales contract. In order to be able to exercise your right to withdraw from the contract, you must do so in a clear way, to our e-mail, telephone or address, possibly in another way. For this purpose, you can use the attached form to withdraw from the sales contract, but this is not your obligation.

3.6 When you do not have the possibility to withdraw from the purchase contract. The buyer is not authorized to withdraw from the following contracts:

3.6.1 on delivery of goods, which is adapted and/or created at the request of the customer or for his person ;

3.6.2 on delivery of goods, the price of which depends on by the oscillations of independent financial markets of our will, which may occur during the withdrawal period from the purchase contract;

3.6.3 about the delivery of goods subject to rapid deterioration , as well as goods that are deliveries irreparably mixed with other goods ;

3.6.4 about the delivery of goods to sealed packaging , which the consumer has removed it from the packaging and for health or hygiene reasons it is not appropriate to return it after the consumer has opened it, which also applies to sound or image recordings and computer programs , if the buyer has opened their original packaging;

3.6.5 on accommodation, transport of goods, rental of a means of transport, meals or use of leisure time, if the contract requires it to be fulfilled on a specific date or within a specific period;

3.6.6 on the delivery of newspapers, periodicals or magazines other than a subscription contract for their delivery;

3.6.7 on the provision of services, if they have been fully provided; in the case of performance for consideration, only if it began with the consumer's prior express consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before the conclusion of the contract that the provision of performance terminates the right to withdraw from the contract;

3.6.8 on urgent repairs or maintenance, to be carried out at a place designated by the consumer at his express request; this does not, however, apply to the performance of other unsolicited repairs or the delivery of goods other than spare parts necessary for the performance of repairs or maintenance;

3.6.9 about delivery of digital content , if it was not delivered on a material carrier and was delivered with your prior express consent before the expiration of the deadline for withdrawing from the purchase contract and we told you before concluding the purchase contract that in that case you do not have the right to withdraw from the purchase contract.

3.7 The value of the returned product and the associated costs of returning the product. You bear the direct costs of returning the product. If the value of the returned product yarn 990 CZK (990.01 CZK excluding postage), return costs are borne by the seller.

3.8 Refund of purchase price. In case of withdrawal from the purchase contract within the withdrawal period, we are obliged to return the purchase price (except for additional costs if you have chosen another delivery method, except for the cheapest standard delivery offered by the seller), using the same payment method as when receiving the money, unless we agree otherwise, no later than 14 days from the moment we receive the returned item or it is reliably proven to us that it has been sent. You will not be charged any fees for this payment back. If we do not receive the goods back, we have the right not to refund the purchase price.

3.9 Address for sending returned products. The returned label is usually available in the user account on pelek.eu. If we have not provided a label for returning the product, please use this address Kirilovova 181, 739 21 Paskov, . Please contact us via e-mail address shop@pelek.eu or telephone number 601548120, so that we can ensure your rights to return the product and agree on an individual procedure.

3.10 Gift. If a gift is given to the buyer together with the goods, the gift contract between us and the buyer is concluded with the condition that, if the purchase contract is withdrawn by the buyer or by us, the gift contract in relation to such a gift loses its effectiveness and the buyer is obliged to return the gift to us together with the goods.

4. The process of concluding a sales contract

4.1 Creating an order. The buyer can select one or more goods by placing them in a virtual shopping cart, where the buyer can view the selected goods, change their number or remove them from the cart. By clicking on the "Checkout" button, the buyer is invited to enter information related to delivery and the choice of payment method. Before completing the order, the buyer is allowed to check and change the data he entered in the order, possibly user data. By clicking on the " Order binding for payment " button, the order process is completed and the purchase contract is concluded.

4.2 Acceptance of the Terms and Conditions. By submitting an order, you confirm that you have read and agree to these GTC and our personal data processing rules.

4.3 Compliance of the legal representative for a minor buyer. If a minor customer purchases from our online store, this requires the prior consent of their legal representative.

4.4 Characteristics of goods. The customer is obliged to familiarize himself with the characteristics, type and recommended way of using the goods before completing the order. By placing an order, the customer confirms that he has familiarized himself with this information and that he understands it.

4.5 Order confirmation. The Seller confirms receipt of the Buyer's order by sending an order confirmation to the Buyer via e-mail. This order confirmation serves solely to inform the Buyer that the order has been received and will be processed, no later than 2 business days from the date of the Buyer's order. The purchase agreement is already concluded at the moment of clicking the " Order binding for payment " button.

4.6 Contract language. The contractual language is Croatian.

4.7 Obligations arising from the sales contract. By concluding the sales contract, we undertake to hand over the purchased goods and enable you to acquire ownership rights to the goods. By concluding the sales contract, you undertake to take over the goods and pay us the price of the goods.

4.8 Copies of GTC and the form for withdrawal from the sales contract. The buyer will receive a copy of the concluded sales contract, i.e. the current text of these GTC. The consumer buyer will also receive a form for withdrawing from the sales contract within the legal term.

5. Price of goods and payment methods

5.1 Price. All prices of goods are listed in Czech Kuna (Kč) and include VAT.

5.2 Payment options. You can also find the methods of payment for the goods and any costs associated with the delivery of the goods on the seller's description page. We reserve the right in individual cases not to offer the buyer a partial payment method for the goods. The buyer has the option to:

5.2.1 PayPal (The Buyer is redirected to PayPal, where he pays the purchase price from his PayPal account and in accordance with the PayPal terms of use, available at https://www.paypal.com )

5.2.2 Payment by card

5.2.3 Payment by bank transfer or instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of goods. In the case of displaying an unrealistic price of CZK 0 or displaying a highly non-market price, when the non-market price is considered to be below our purchase price, we reserve the right to remove this item from your proposal for concluding a sales contract. You will be notified about this to your e-mail address.

5.4 Invoice format. We agree that invoices will be sent electronically, to your email address.

5.5 Full payment of the purchase price. We retain ownership of the goods until the purchase price has been paid in full according to the relevant purchase contract.

6. Delivery of goods and place of fulfillment

6.1 Delivery of goods. The goods will be delivered within the delivery time period specified for the specific type of goods. We always undertake to deliver the goods within 30 days at the latest. Any changes in the time

We will always inform you of the delivery date. Together with the purchase price, you are obliged to pay us any costs associated with packaging and delivery of the goods in the agreed amount, as well as a surcharge for the selected payment method. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods. Before concluding the purchase contract, you will be informed of the final price, which includes packaging and transport costs.

6.2 Delivery address. The goods are delivered to the address specified by the buyer in the order.

6.3 Delivery method. The buyer can choose the method of delivery of goods to any address specified in the order.

6.4 Redelivery and associated costs. In the event that, for reasons on your part, it is necessary to deliver the goods again or in a different way than specified in the order, you are obliged to cover the costs associated with re-delivering the goods, i.e. the costs associated with another method of delivery.

6.5 Taking over the goods. At the moment of receipt of the goods by the buyer, the risk of damage and accidental deterioration of the quality of the purchased goods passes to the buyer. If the buyer was supposed to receive the goods from the carrier, it passes

the risk of accidental destruction and accidental deterioration of the quality of the purchased goods is borne by the customer at the moment when he is given the opportunity to dispose of the goods, not earlier than at the specified delivery time.

6.6 Buyer's obligation upon receipt of goods. When receiving the goods, you are obliged to inspect them and make sure of their properties (in particular, whether you have received the correct type of goods, whether the goods are of the agreed quality, whether the goods contain everything in their packaging that should be included according to the instructions). In the event of visible damage to the shipment by the carrier, the buyer is obliged not to accept such a shipment from the carrier at all. We do not assume responsibility for damage caused by the carrier, nor for delays in the delivery of goods, regardless of whether the delay is caused by any reason.

6.7 Damage that may occur to the seller due to failure to unload the goods. If the consumer buyer does not take delivery of the goods upon delivery by the carrier, the goods are then returned to the Seller, and the consumer buyer does not withdraw from the purchase contract within 14 days of the failed delivery of the goods, the seller has the right to claim from the buyer the costs charged by the carrier for returning the goods to the seller. This cost represents damage to the seller resulting from the violation of the buyer's legal obligations.

7. Rights from defective performance

7.1 Incorrect fulfillment. This part of the GTC is used to regulate rights and obligations when exercising rights arising from defective performance in the sale of goods between us as the seller and the buyer as the buyer.

7.2 When to complain about defective goods. You are obliged to point out (report) any defects in the goods to us without undue delay after the defect has appeared. Otherwise, the court would not recognise your right to defective performance. You have the right to point out any defect that has appeared in consumer goods, within 24 months from the date of receipt of the goods. This does not apply to goods for which the period during which the goods can be used is stated on the packaging, label, in the instructions accompanying the goods or in the advertisement in accordance with other legal regulations. The provisions on quality assurance (contractual guarantee) apply here.

7.3 What will happen after 24 months? After 24 months, it is no longer possible to point out defects in the goods. If this is possible for a particular good, this period is extended by the time during which you were unable to use the goods because they were in the process of a justified complaint. Although we always try to resolve complaints to your satisfaction, some goods should be handled according to the instructions stated on the packaging/label/instructions - otherwise damage may occur.

7.4 Contractual guarantee. If a specific product is covered by a voluntary contractual warranty that is longer than 24 months from the date of receipt of the product, you will be able to point out defects in the product during that period. The period is extended by the time during which you were unable to use the product because it was subject to a justified complaint.

7.5 Presumption that the goods are defective. If a defect becomes apparent within 12 months of receipt of the goods, the goods are deemed to have been defective upon receipt, unless we prove otherwise.

7.6 What defects are we not responsible for? We are not liable to you for defects in the following cases: 7.6.1 if the defect is present in the goods at the time of receipt and a discount on the purchase price has been agreed for such defect,

7.6.2 the defect occurred on the goods due to wear and tear caused by normal use, or arises from the nature of the goods,

7.6.3 caused by you and created improper storage , improper maintenance, your interventions or mechanical damage , all in conditions that do not correspond to the temperature, dust, humidity, other environmental influences and are directly determined by us or the manufacturer (usually on the instructions / product label), or that results from legal regulations,

7.6.4 goods that have been modified by the buyer and if the defect arose as a result of that modification,

7.6.5 using the goods in conditions that do not correspond to the temperature, dust, humidity, chemical and mechanical environmental influences directly determined by the seller or manufacturer, or resulting from legal regulations,

7.6.6 the defect was caused by an external event beyond our control (e.g. a natural disaster).

7.7 What should I do to claim for defective goods? In order to exercise your rights due to defective goods, please contact us via your user account at pelek.eu, based on which we will contact you and agree on further procedures. Alternatively, contact us directly at our e-mail address.

7.8 Confirmation of receipt of complaint. After sending a message about exercising your right to claim, we will contact you within 2 working days. The moment of making a complaint is considered the moment when we receive information from you about making a complaint about the goods.

7.9 Returning the advertised goods to the seller. The goods must be returned complete, undamaged (except for the claimed defect), ideally in the original undamaged packaging so that we can respect the principles of good hygiene practice. We will collect the goods at our own expense to remove the defect. We will contact you to agree on further procedures.

7.10 Confirmation. After receiving the claimed goods, you will be sent a confirmation of receipt of the claim and its content to your chosen email address.

8. Ways of solving and ending complaints

8.1 Which affects my options. You will have the right to request removal of the resulting defect . According to your own choice, you can choose:

8.1.1 repair of the item; 8.1.2 delivery of a new item; or

8.1.3 delivery of the missing part.

This should not be a disproportionate request on your part. If repairing the item would cause us significant difficulties or would not be a disproportionate request in view of the value of the item and the significance of the defect, we will inform you of this. We will also act if we assess your request for a new item to be delivered as disproportionate in view of the defect or the value of the item.

8.2 If it is a material breach of the sales contract. If the defect constitutes a material breach of the contract of sale, you will have the right to withdraw from the purchase contract or request a proportional discount on the purchase price goods.

8.3 When will it be possible to request a refund of the purchase price? In some situations, it will be possible to withdraw from the sales contract and request a refund of the purchase price. This will not be possible in a situation where the lack of goods is not significant. What will be the situations when you can withdraw from the sales contract and request a refund of the purchase price:

8.3.1 we refuse to remedy the defect in the goods or we fail to remedy the defect within a reasonable time;

8.3.2 it will be apparent from our statement or from other circumstances that the defect will not be removed within a reasonable time or without significant hardship to the customer;

8.3.3 the shortage of goods is recurring; or

8.3.4 is a material breach of the sales contract.

8.4 When will it be possible to request a proportional discount on the purchase price of goods? In some situations, you will be able to request a proportional discount on the purchase price. This will not be possible in a situation where the lack of goods is not significant. What will be the situations when you can request a proportional discount on the purchase price?

8.4.1 we refuse to remedy a defect in the goods or we fail to remedy that defect within a reasonable time;

8.4.2 it will be apparent from our statement or from other circumstances that the defect will not be remedied within a reasonable time or without significant hardship to the customer;

8.4.3 the shortage of goods is recurring; or

8.4.4 is a material breach of the sales contract.

8.5 You will inform us about how to resolve the complaint. You are obliged to inform us which right you have chosen for the lack of performance, either when you are notified of the lack of performance or without undue delay after being notified of the lack of performance. You cannot change the choice you have made without our consent; this does not apply if you request the remedy of a deficiency that proves irreparable.

8.6 Return of original goods. When resolving a complaint by delivering new goods, you are obliged to return the goods that were originally delivered to us (unless we agree otherwise). The buyer cannot request the delivery of new goods (nor can he withdraw from the purchase contract) if he cannot return the goods in the condition in which he received them. This does not apply if you used the goods before discovering the defect or if there was a change in the condition when the defect was discovered. Also, in the event that the goods cannot be returned in their original condition through no fault of your own.

8.7 When will the complaints process be closed? The complaint process closes in within 3 weeks of exercising the right to defects , unless we agree otherwise.

8.8 Complaint completion. If the claimed product was sent to us for a claim via the carrier, it will be automatically sent to your address after the claim has been resolved, together with a confirmation of the date and method of resolving the claim, including a confirmation of the execution of the correction and the duration of the claim, any explanation for the rejection of the claim.

8.9 Obligation when taking over the advertised product. You are also obliged to check the completeness of the advertised product upon receipt, especially that the shipment of goods contains everything it should contain. Later complaints will not be considered.

9. Protection of personal data

9.1 Principles of personal data processing. More information about what personal data we process, how, for what purposes and for how long it is processed can be found in our personal data processing principles.

10. Force majeure

10.1 What is force majeure. For the purposes of these TOS, force majeure is considered to be any obstacle that arose independently of our will and prevents us from fulfilling our obligations, if it cannot reasonably be assumed that we could remove, overcome or foresee that obstacle or its consequences. Effects excluding

liability is limited only to the duration of the obstacle to which these effects are related.

11. Alternative dispute resolution

11.1 Out-of-court settlement of disputes. The Czech Trade Inspection, with headquarters at Štěpánská 567/15, 120 00 Prague 2, OIB: 000 20 869, Internet address: https://adr.coi.cz/cs . The online dispute resolution platform located at the following address: https://ec.europa.eu/consumers/odr it can be used to resolve disputes between the seller and the buyer from the sales contract.

11.2 European Consumer Centre of the Czech Republic. European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://evropskyspotrebitel.cz is a contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

11.3 Complaints. Before starting an out-of-court settlement of disputes, we recommend that you contact our e-mail address shop@pelek.eu . We always try to resolve any disputes amicably. Your complaints

will be resolved within 2 working days at the latest (48 hours, this period can be extended for rest days and public holidays that are customary in the Czech Republic).

12. Final part, including applicable law and jurisdiction

12.1 Obligation to respect consumer rights. If a provision of these GTC would be in conflict with legal regulations on consumer protection, the law takes precedence and we undertake to respect it.

12.2 Invalid or ineffective provision of the GTC. If any provision of the GTC is invalid or ineffective, or becomes so, instead of the invalid provisions, a provision whose meaning is as close as possible to the invalid provision will come into force. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions.

12.3 Legal order. In the event of an international element, we agree that our legal relationship will be governed by the legal system of the Czech Republic, excluding any conflict of law provisions that refer to another legal system. However, this choice of law shall not deprive the consumer of the protection afforded to him by the provisions of the legal system of his habitual residence. The contracting parties agree to expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods. According to Article 6(2) of the Rome I Regulation, mandatory provisions of law that would be applicable without this clause shall always apply.

12.4 Disputes and jurisdiction. The contracting parties additionally agree that for the resolution of any disputes arising from the sales contract, where an international element is present, the competent courts will always be the courts according to the location our headquarters . This does not affect consumer rights under special legal regulations.

12.5 If we agree on different conditions for entering into a sales contract. The provisions of the GTC are an integral part of the sales contract. Provisions that differ from the GTC can be agreed in the sales contract. Certain provisions in the sales contract take precedence over the provisions of the GTC.

12.6 It is necessary to read the General Terms and Conditions for concluding a sales contract. Reading these GTC is voluntary; without reading them, unfortunately, it is not possible to conclude a purchase contract.

12.7 Validity of VOP . These VOP are valid from 01.01.2024 and nullify the validity of previous business terms.

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